Frequently Asked Questions
Q: How do I book a Rolling Video Games Party or Event?
A: Please click on any of the "BOOK NOW” buttons on our website, Facebook or Instagram page. This will take you to our booking request page, where you can access our calendar and check availability. You simply select the length of party you are looking for, followed by the date and time of your choice. We will respond to your booking request as soon as possible, and let you know if your requested date/time is available. Once we have connected with you, we will email you a secure link to our electronic liability waiver, followed by a $99 deposit invoice email. Once you've digitally signed the electronic liability waiver and submitted the $99 deposit payment, your party will be locked in. The remaining balance will be due 7 days prior to your event.
Q: What days are your trucks in operation?
A: We operate 7 days a week and cater to all dates and times. Please click on any of the "BOOK NOW” buttons on our website, Facebook or Instagram page, to access our calendar and check availability.
Q: What about bad weather?
A: Our mobile game theater can operate in all types of weather — we are climate controlled. As long as it is safe for us to drive and safe for the guests, we will be there.
Q: What happens if I need to reschedule or cancel a party?
A: Please notify us as soon as possible should you need to reschedule or cancel your reservation. We will make every effort to reschedule your party or event to another date or time.
Q: Do I have to pay for the party or event in advance?
A: Our reservations fill up very quickly. In order to secure your desired date and time, you will need to digitally sign our liability waiver and pay a $99 deposit, with the remaining balance due 7 days before your event. A valid credit or debit card is required to guarantee and pay for your event reservation.
Q: What forms of payment do you accept?
A: All payments are processed through a secure online portal, where clients can use either a credit or debit card.
Q: How far in advance do I need to book?
A: Our reservations fill up very quickly. We recommend booking at least 30-60 days ahead of your desired date/time. A valid credit or debit card is required to guarantee and pay for your event reservation.
Q: What if too many people show up to our party? Is there an extra charge?
A: Absolutely not. Our parties include 2 Game Coaches and are ideal for up to 24 people, but if you get some unexpected guests, we will do our best to keep them all engaged.
Q: How much space do I need?
A: Our drivers are excellent and can go nearly anywhere, as long as your driveway or street isn’t on a steep hill. We ask our customers to reserve 60 feet of space to give us plenty of room for parallel parking, if needed. Upon arrival, if safe parking isn't available, customers have the option of moving the event to a more suitable location nearby, such as a church, park or parking lot. We reserve the right to refuse to position our equipment in an area that could cause damage to a customer's property and/or Rolling Video Games of Massachusetts' property. We will make every effort to find a safe alternate location should this situation occur. Delays caused by clearing space for the truck and trailer will not prevent us from leaving at the scheduled time. We always plan to arrive 30-45 minutes before the start of your scheduled event to park and set up.
Q: Do I need a parking permit for the Mobile Video Game theater?
A: A permit is only required if we will need to park in a "No Parking" zone. Rolling Video Games of Massachusetts' equipment is no wider than any contractor or landscaping vehicle, and in most cases parking outside the home at the curb is no issue. If a parking permit is required, it will be the responsibility of the customer to arrange for one.
Q: Is there a minimum age recommendation?
A: Rolling Video Games parties are appropriate for ages 6 and older. Children under the age of 6 require supervision by a parent or guardian, while inside the mobile video game theater.
Q: Do parents need to supervise?
A: Rolling Video Games of Massachusetts does require a parent or responsible adult to be available at the party or event location. Parents are always welcome to join the party, but are not required to supervise unless there are children under the age of 6 at the party.
Q: What time will you be arriving?
A: We arrive 30-45 minutes before the start of your scheduled event, in order to set up.
Q: What are the rules inside the trailer?
1. No food or drinks inside the trailer.
2. No touching the TV's or gaming consoles.
3. No jumping in or out of the trailer.
4. No pushing, shoving or running.
5. No throwing controllers.
6. No standing on the bench.
7. Children under the age of 6 must be accompanied by an adult
8. No backpacks permitted inside the trailer.
Q: Will the kids (and adults) know what to do?
A: We have 2 Game Coaches onsite at all of our parties to inspire, instruct and assist all of your guests. We do everything in our power to make sure everyone in attendance has a memorable time.
Q: What gaming consoles do you have?
A: We have several consoles on each TV, including the brand NEW PlayStation 5, Xbox One, PlayStation 4, Nintendo Switch and PlayStation Virtual Reality. Our unique setup allows up to 24 players to game, all at the same time.
Q: Do you have online gaming available, like Fortnite?
A: We do have Fortnite and other online game options available. If cellular service is available in your area, we can use our own router for online gaming. Performance of online gaming is contingent on whether or not the location has an adequate cellular signal. For areas with poor cellular signal, we also have a 300 foot ethernet cord that can be plugged directly into your home router.
Q: Should I be concerned about the types of games for kids?
A: All of our video games contain an ESRB (Entertainment Software Rating Board) age-appropriate rating. You will have the option to select which games you want the children to play, when you fill out our Waiver form.
Q: Do I request certain games?
A: We always bring our full game library to every party and event. We will listen to and make suggestions along the way to make sure everyone has a great time. If you do have specific game requests, please let us know ahead of time.
Q: How many players can fit in the mobile game theater?
A: Depending on the age/size, 16 to 20 players can fit inside the trailer at one time. In addition, we can have up to 8 more people playing on our 2 outside TV's (weather permitting).
Q: Does the mobile game theater have air conditioning and heating?
A: Yes, absolutely! Our mobile game theater is insulated and climate-controlled with air-conditioning and heating.
Q: Do you allow food and drinks inside the video game trailer?
A: No, food and drinks are not allowed in the mobile game theater.