Frequently Asked Questions
Q: How do I book a Rolling Video Games Party or Event?
A: You can always give us a call at 617-716-7529 or click any of the ”BOOK NOW” buttons that will take you to our booking request page. You simply fill the form out with the date and time for your party, and we will respond back to you as soon as possible to let you know if your requested date/time is available. After that, we will send you a confirmation email and invoice. Once you've submitted the $99 deposit, your booking will be secured.
Q: What days are your trucks in operation?
A: We operate 7 days a week and cater to all dates and times. Please call to schedule your event.
Q: What about bad weather?
A: Our mobile game theater can operate in all types of weather — we are climate controlled. As long as it is safe for us to drive and safe for the guests, we will be there.
Q: What happens if I need to reschedule or cancel a party?
A: Please notify us as soon as possible should you need to reschedule or cancel your reservation. We will make every effort to reschedule your party or event to another date or time.
Q: Do I have to pay for the party or event in advance?
A: Our reservations can fill up quickly. In order to secure your desired date and time, you will need to pay a $99 deposit, with the remaining balance due 48 hours before your event.
Q: How far in advance do I need to book?
A: We recommend booking at least 30 days ahead of your desired date/time. A valid credit or debit card is required to guarantee and pay for your event reservation.
Q: What if too many people show up to our party? Is there an extra charge?
A: Absolutely not. Our parties include 2 Game Coaches and are ideal for up to 24 people, but if you get some unexpected guests, we will do our best to keep them all engaged.
Q: How much space do I need?
A: Our drivers are excellent and can go nearly anywhere, as long as your driveway or street isn’t on a steep hill. We ask our customers to reserve 60 feet of space to give us plenty of room for parallel parking, if needed. Upon arrival, if safe parking isn't available, customers have the option of moving the event to a more suitable location nearby, such as a church, park or parking lot. We reserve the right to refuse to position our equipment in an area that could cause damage to a customer's property and/or Rolling Video Games of Massachusetts' property. We will make every effort to find a safe alternate location should this situation occur. Delays caused by clearing space for the truck and trailer will not prevent us from leaving at the scheduled time. We always plan to arrive 30-45 minutes before the start of your scheduled event to park and set up.
Q: Do I need a parking permit for the Mobile Video Game theater?
A: A permit is only required if we will need to park in a "No Parking" zone. Rolling Video Games of Massachusetts' equipment is no wider than any contractor or landscaping vehicle, and in most cases parking outside the home at the curb is no issue. If a parking permit is required, it will be the responsibility of the customer to arrange for one.
Q: Is there a minimum age recommendation?
A: Rolling Video Games parties are appropriate for ages 6 and older. Children under the age of 6 require supervision by a parent or guardian, while inside the mobile video game theater.
Q: Do parents need to supervise?
A: Rolling Video Games of Massachusetts does require a parent or responsible adult to be available at the party or event location. Parents are always welcome to join the party, but are not required to supervise unless there are children under the age of 6 at the party.
Q: What time will you be arriving?
A: We arrive 30-45 minutes before the start of your scheduled event, in order to set up.
Q: What are the rules inside the trailer?
1. No food or drinks inside the trailer.
2. No touching the TV's or gaming consoles.
3. No jumping in or out of the trailer.
4. No pushing, shoving or running.
5. No throwing controllers.
6. No standing on the bench.
7. Children under the age of 6 must be accompanied by an adult
8. No backpacks permitted inside the trailer.
Q: Will the kids (and adults) know what to do?
A: We have a Game Coach onsite at all of our parties to inspire, instruct and assist all of your guests. We do everything in our power to make sure everyone in attendance has a memorable time.
Q: What gaming consoles do you have?
A: We have several of each, including Xbox One, Playstation 4, Nintendo Switch and Playstation Virtual Reality. Our unique setup allows up to 24 players to game, all at the same time.
Q: Do you have online gaming available, like Fortnite?
A: We do have Fortnite and other online game options available. If cellular service is available in your area, we can use our own router for online gaming. Performance of online gaming is contingent on whether or not the location has an adequate cellular signal. For areas with poor cellular signal, we also have a 300 foot ethernet cord that can be plugged directly into your home router.
Q: Should I be concerned about the types of games for kids?
A: All of our video games contain an ESRB (Entertainment Software Rating Board) age-appropriate rating. You will have the option to select which games you want the children to play, when you fill out our Waiver form.
Q: Do I request certain games?
A: We always bring our full game library to every party and event. We will listen to and make suggestions along the way to make sure everyone has a great time. If you do have specific game requests, please let us know ahead of time.
Q: How many players can fit in the mobile game theater?
A: Depending on the age/size, 16 to 24 players can fit inside the trailer at one time, plus room for more on our outside TV's.
Q: Does the mobile game theater have air conditioning and heating?
A: Yes, absolutely! Our mobile game theater is insulated and climate-controlled with air-conditioning and heating.
Q: Are cake and pizza included with my party?
A: No, we are prohibited from serving these items by the Massachusetts Board of Health. We have no way of storing these items at their serving temperatures.
Q: Do you allow food and drinks inside the video game trailer?
A: No, food and drinks are not allowed in the mobile game theater.