Our Policies

By submitting your payment you agree to the following terms:

PARKING POLICY:

We must have a safe and approved place to park on fairly level ground.  We ask our customers to reserve 60 feet of space to give us plenty of room for parallel parking, if needed.  This sometimes requires coordination with your neighbors, which could include blocking off spots with cones, etc.  We might also have to block a driveway.  Upon arrival, if safe parking isn't available, customers have the option of moving the event to a more suitable location nearby, such as a church, park or parking lot.  In order to ensure the safety of your guests and our staff, sometimes compromises will need to be made on location.​  We reserve the right to refuse to position our equipment in an area that could cause damage to a customer's property and/or Rolling Video Games of Massachusetts' property.  We will make every effort to find a safe alternate location should this situation occur.  Delays caused by clearing space for the truck and trailer will not prevent us from leaving at the scheduled time.  We always plan to arrive 30-45 minutes before the start of your scheduled event to park and set up.  A permit is only required if we will need to park in a "No Parking" zone.  Rolling Video Games of Massachusetts' equipment is no wider than any contractor or landscaping vehicle, and in most cases parking outside the home at the curb is no issue.  If a parking permit is required, it will be the responsibility of the customer to arrange for one.

PAYMENT POLICY:

After submitting your party or event request, Rolling Video Games of Massachusetts will contact you directly to review your request.  If the requested day and time is not available, we will work with you to try to find an alternate date/time. Once an agreed upon day and time is reached, we will send you an email invoice to confirm your booking. You can secure your reservation with a $99 deposit, and the remaining balance will be due 48 hours prior to your event date. Your reservation will not be guaranteed until the deposit is received. A valid credit or debit card is required to pay for your reservation. All payments made to Rolling Video Games of Massachusetts are done online via our secure gateway.

CANCELLATION POLICY:

Please notify us as soon as possible should you need to reschedule or cancel your reservation. Rolling Video Games of Massachusetts will make every effort to reschedule your party or event to another date or time.

PRIVACY POLICY:

Rolling Video Games of Massachusetts is committed to protecting your privacy.  We use the information we collect on the site to make bookings with Rolling Video Games as simple as possible and to enhance your overall experience.  We do not sell, trade or rent your personal information to others.

FOOD/DRINK POLICY:

Rolling Video Games of Massachusetts does not allow any food or drinks inside the video game theater. 

SUPERVISED CHILDREN POLICY:

Rolling Video Games of Massachusetts does require a parent or responsible adult to be available at the party or event location. Children under the age of 6 require supervision by a parent or guardian, while inside the mobile video game theater.

PHOTO/VIDEO POLICY:

While we love to take photos and videos to use on our social media sites and online marketing, we also want to be respectful of your privacy, and would not want to use an image of your family or friends without your consent.  Please notify us prior to the start of your event, if you do not wish for us to take photos or post any such images.  

INCLEMENT WEATHER POLICY:

Rolling Video Games Theaters are designed for all types of weather.  The theater is climate-controlled with heat and air conditioning. That being said, our outside awning will not be available during precipitation or high winds. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice), we reserve the right to reschedule your service to guarantee the safety of your guests, our staff and equipment. If you are aware in advance of pending severe weather, please contact us to discuss rescheduling.

TRAVEL POLICY:

Rolling Video Games of Massachusetts is a mobile business, servicing all of Massachusetts and some surrounding areas.  The distance we are able to travel for an event is discretionary based on our availability.  

RULES INSIDE THE TRAILER POLICY:

  1. No food or drinks inside the trailer.

  2. No touching the TV's or gaming consoles.

  3. No jumping in or out of the trailer.

  4. No pushing, shoving or running.

  5. No throwing controllers.

  6. No standing on the bench.

  7. Children under the age of 6 must be accompanied by an adult

  8. No backpacks permitted inside the trailer.

ALCOHOL/DRUGS POLICY:

You may serve alcohol at a Rolling Video Games of Massachusetts party or event to adults 21 years of age and older.  However, we do not allow any food or drinks inside our mobile game theater.  The Client/Host is in charge of, and accepts all responsibility for making sure they are serving only those of legal age. The Client/Host also accepts any liability that may occur before, during, or after the event for any alcohol-related incidents or accidents. We reserve the right to refuse, cancel or cut short any party or event when alcohol is being served and is deemed excessive or unsafe. Drugs of any sort will not be tolerated in or around our equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the event immediately.  There is no smoking allowed inside the Rolling Video Games mobile gaming theater.

DAMAGE POLICY:

In the event that any damage to equipment or property occurs, the client/host will be held liable for any and all costs associated with any actions of neglect or recklessness on the part of the client/host or their guests. 

Contact us

617-716-7529

© 2019 Rolling Video Games of Massachusetts.  All Rights Reserved. 

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