Our Policies
PARKING POLICY:
We must have a safe and approved place to park on generally-level ground. We ask our customers to reserve 60 feet of space for us to park our equipment. This sometimes requires coordination with your neighbors, which could include blocking off spots with cones, etc. We might also have to block a driveway. We reserve the right to refuse to position our equipment in an area that could cause damage to a customer's property and/or Rolling Video Games of Massachusetts' property. Delays caused by clearing space for the truck and trailer will not prevent us from leaving at the scheduled end time. We always arrive 20-30 minutes before the start of your scheduled event to park and set up. A permit is only required if we will need to park in a "No Parking" zone. Rolling Video Games of Massachusetts' equipment is no wider than any contractor or landscaping vehicle, and in most cases parking outside the home at the curb is no issue. If a parking permit is required, it will be the responsibility of the customer to arrange for one.
PAYMENT POLICY:
After submitting your party or event request, Rolling Video Games of Massachusetts will contact you directly to review your request. If the requested day and time is not available, we will work with you to try to find an alternate date/time. Once an agreed upon day and time is reached, we will email you a $99 deposit invoice email. The deposit invoice email contains a secure link to an online portal, where payments can be made using a credit or debit card. The remaining balance is due 7 days before your event date. Your reservation will not be locked in, until we receive the $99 deposit payment. A valid credit or debit card is required to pay for your reservation. All payments made to Rolling Video Games of Massachusetts are done online via our secure portal.
A fee of $99.00 will be charged for any cancellations 7 days prior to the event! A fee of $25.00 Change Date Fee will be charged for any date changes made within 72 hours of your event date.
NO REFUNDS WILL BE GIVEN IF THE FOLLOWING OCCURS:
You cancel your Reservation 6 days prior to the event.
You are not at the address provided for the Reservation and do not receive service.
There are no refunds for services performed!
Rolling Video Games Massachusetts, will make every effort to reschedule your event with no penalty to another date, should a cancellation be necessary.
CANCELLATION POLICY:
Please notify us as soon as possible should you need to reschedule or cancel your reservation. Rolling Video Games of Massachusetts will make every effort to reschedule your party or event to another date or time.
PRIVACY POLICY:
Rolling Video Games of Massachusetts is committed to protecting your privacy. We use the information we collect on the site to make bookings with Rolling Video Games as simple as possible and to enhance your overall experience. We do not sell, trade or rent your personal information to others.
FOOD/DRINK POLICY:
Rolling Video Games of Massachusetts does not allow any food or drinks inside the video game theater.
SUPERVISED CHILDREN POLICY:
Rolling Video Games of Massachusetts does require a parent or responsible adult to be available at the party or event location. Children under the age of 6 require supervision by a parent or guardian, while participating in video game activities both inside and outside the mobile video game theater.
PHOTO/VIDEO POLICY:
While we love to take photos and videos to use on our social media sites and online marketing, we also want to be respectful of your privacy, and would not want to use an image of your family or friends without your consent. Please notify us prior to the start of your event, if you do not wish for us to take photos or post any such images.
INCLEMENT WEATHER POLICY:
Rolling Video Games Theaters are designed for all types of weather. The theater is climate-controlled with heat and air conditioning. That being said, our outside awning will not be available during precipitation or high winds. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice), we reserve the right to reschedule your service to guarantee the safety of your guests, our staff and equipment. If you are aware in advance of pending severe weather, please contact us to discuss rescheduling.
TRAVEL POLICY:
Rolling Video Games of Massachusetts is a mobile business, servicing most of Massachusetts and some surrounding areas. The distance we are able to travel for an event is discretionary based on our availability. *A mileage surcharge may be applicable for some areas.*
RULES INSIDE THE TRAILER POLICY:
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No food or drinks inside the trailer.
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No touching the TV's or gaming consoles.
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No jumping in or out of the trailer.
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No pushing, shoving or running.
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No throwing controllers.
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No standing on the bench.
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Children under the age of 6 must be accompanied by an adult
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No backpacks permitted inside the trailer.
ALCOHOL/DRUGS POLICY:
You may serve alcohol at a Rolling Video Games of Massachusetts party or event to adults 21 years of age and older. However, we do not allow any food or drinks inside our mobile game theater. The Client/Host is in charge of, and accepts all responsibility for making sure they are serving only those of legal age. The Client/Host also accepts any liability that may occur before, during, or after the event for any alcohol-related incidents or accidents. We reserve the right to refuse, cancel or cut short any party or event when alcohol is being served and is deemed excessive or unsafe. Drugs of any sort will not be tolerated in or around our equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the event immediately. There is no smoking allowed inside the Rolling Video Games mobile gaming theater.
DAMAGE POLICY:
In the event that any damage to equipment or property occurs, the client/host will be held liable for any and all costs associated with any actions of neglect or recklessness on the part of the client/host or their guests.