Booking Policies
Review our booking terms, event safety rules, supervision requirements, and privacy practices before your party.
Payment And Refund Terms
Payment Timing
A signed contract, paid $99 deposit invoice, and our acceptance confirm the booking. The remaining balance is due seven days before the event.
Refund Boundary
The deposit becomes nonrefundable within seven days of the event. No refunds are given for cancellations six days or less before the event, no-shows at the reserved address, or completed services.
Date-Change Requests
Please notify RVG as soon as possible if you need to reschedule or cancel. We will make every effort to reschedule your event to another available date or time.
For cancellation or date-change requests, contact RVG through the booking channel. Rescheduling is subject to availability.
From Request To Confirmed Party
Submitting a request does not confirm your booking. Confirmation requires a signed contract, paid $99 deposit invoice, and our acceptance. Requests are reviewed manually, and acceptance may take a couple of days. Wait for your booking confirmation.
- Submit your package, date, and time request through Square.
- Receive the event contract by email.
- Review and sign the contract.
- Receive the invoice for your $99 deposit.
- Pay the invoice. Your party is booked when payment is received and we accept your request.
Distance And Savings
Travel is measured from the service base in ZIP 01731 at Hanscom Air Force Base. The first 40 miles are included. The travel fee is $50 for every additional 10 miles. Booking confirms the final distance and travel fee.
RVG offers a 10% military discount and $50 off two-hour Monday–Thursday parties. These discounts cannot be combined.
What To Know Before Booking
VR
VR is only for bookings two hours or longer. There is one VR headset. The minimum age is 10, and parental consent is required.
Power & Internet
The truck uses onboard power and Starlink. There is no internet fallback.
Access & Restroom
The truck is not wheelchair-accessible and has no restroom.
Plan Around 16 Inside
The truck supports 16 inside and 8 outside on two exterior screens. The two exterior screens are unavailable in rain, snow, or other inclement weather. Plan for 16; larger groups can rotate.
Confirm The Selected Location
The truck needs up to 60 feet—about four car lengths—on flat, level ground. Reserve a safe, approved parking space in advance and coordinate with neighbors when needed.
We arrive 20–30 minutes before your scheduled event to park and set up. We may refuse a position that could damage your property or our equipment. Delays caused by clearing parking space do not extend the scheduled end time.
The customer is responsible for confirming that the selected location can legally accommodate up to 60 feet—about four car lengths—on flat, level ground. The customer is responsible for obtaining any permission or permits required by the property owner or local authority.
Confirmed Practices For Every Event
Insured
RVG is insured.
Staff Checks
Staff are background-checked.
Equipment Care
Equipment is sanitized between events.
Food, Drinks & Adult Supervision
No food or drinks are allowed inside the mobile game theater.
A parent or responsible adult must be available at the event location. Children under six must be accompanied and supervised by a parent or guardian during activities both inside and outside the trailer.
Rules For Safe Play
- No food or drinks inside the trailer.
- Do not touch the TVs or gaming consoles.
- No jumping in or out of the trailer.
- No pushing, shoving, or running.
- Do not throw controllers.
- Do not stand on the bench.
- Children under six must be accompanied by an adult.
- No backpacks inside the trailer.
Your Party. Your Privacy.
RVG may take photos and videos for social media and online marketing. To opt out, the customer must specifically notify RVG before the event starts that photos or videos of the customer, their children, or their guests must not be taken or posted. RVG will honor that request. Requesting a photo/video opt-out does not prevent booking; the customer must still sign the contract.
We use customer information to coordinate bookings and improve your experience. We do not sell, trade, or rent your personal information to others. See our Privacy Policy for contact and booking information.
Safety Comes First
The theater has heating and air conditioning. The outside awning is unavailable during precipitation or high winds, and exterior screens are unavailable in inclement weather.
We may reschedule service during severe weather—including lightning, very high winds, flooding, extremely heavy rain, snow, or ice—to protect guests, staff, and equipment. Contact us in advance if severe weather is forecast so we can discuss rescheduling.
A Safe Event Environment
Alcohol may be served to adults age 21 and over outside the mobile theater. The client or host is responsible for serving only guests of legal age and accepts responsibility and liability for alcohol-related incidents before, during, or after the event.
We may refuse, cancel, or end an event early if alcohol use is excessive or unsafe. Drugs are not tolerated in or around our equipment. Illegal narcotic use, or legal narcotics used illegally, will result in the event ending immediately. Smoking is not allowed inside the mobile game theater.
Damage Responsibility
The client or host is responsible for costs associated with damage to equipment or property caused by neglect or recklessness by the client, host, or their guests.
Questions About A Booking?
Call 617-716-7529, text 617-716-7529, or email Rvgmass@gmail.com.
Contact RVG Mass